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Delivery and Replacement

What is The Giftsvilla Shipping Policy?

We at Thegiftsvilla strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 6-7 working days for ready products and 10-12 working days for customised products from the date of purchase depending upon the location of the delivery.

To ensure that your order is delivered on-time, Please make sure of the following while entering your Shipping Address and Phone Number details.

Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.

Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.

Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

In case of Cash on Delivery orders, Please make sure someone is available at the shipping address to pay cash by tendering exact change.

 

What is The Giftsvilla Replacement Policy?

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item with a new one.

We would request your to please share some videography (unboxing) evidence of received product and unopened parcel photo with visible Shipping label to our team at giftsvillabyarpita@gmail.com or whatsapp us at +91 8901213223 within 48 hours of receiving your product.